Making a return or exchange is easy. Just make sure you send us an email or call us with your purchase number and you cam return your purchase for free. You have 14 days from the day you receive your product to get full refund back or exchange the item with another one. To request a refund, select how you would like to be credited. This needs to match the original payment method used. Please note, store credit is valid for one year from issue date.
To exercise the right to cancel, you must inform us by email: Notice of Contract Cancellation, Customer Care Department. We will refund the full value of your order, including shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Items should be returned new, unused, and with all elmuda.com & designer garment tags still attached.
To check your items and request a return please enter your email & the order number or Visit the Order Details page.